Two-Step RAL Corrections:
Applicants are reporting some confusion in making RAL corrections, not realizing that it is a two-step process. Effectively, an applicant must indicate an intention to make a RAL change, then accept a “Task” to make the actual correction.
The first step, starting from the basic application, is to use “Related Actions” and follow the link on the next screen to “Submit Modification Request (RAL).”
What follows is a bit disconcerting. EPC goes into a “Working” mode for a few seconds, briefly displays an “Action Completed Successfully” message, but then appears to do nothing further. This is where the confusion arises.
To proceed to the second step, the trick is to wait another 10-15 seconds. At this point, a new “Task” will appear in the upper blue bar. Clicking on “Edit Form 471 Application” will allow you to actually make a RAL correction.
Direct Contact to USAC Ombudsman Terminated:
USAC announced (as of last Wednesday) that it was discontinuing the email address for the E-rate Ombudsman. USAC will continue to provide status updates on E-rate applications and invoices, but will apparently filter those requests through the Client Service Bureau (“CSB”) via the EPC Customer Service process or by phone (888-203-8100).
Direct access to the Ombudsman’s office, although the office was never fully independent, has often provided an effective way for applicants, service providers, and consultants to cut through the red tape of thorny E-rate problems. While E-Rate Central really appreciates the work CSB and the Ombudsman’s office do on a daily basis, it hates to see another level of review inserted in the process to resolve unique status issues.