USAC’s Schools and Libraries News Brief of July 3, 2018, indicates that the much beloved “Submit a Question” feature, long a staple of the “Resources & Tools” list on USAC’s E-rate site will be retired as of Friday, July 13th.

The News Brief reminds users of the newer ways to handle the following questions and requests, including:
- General questions
- Appeals, service substitution requests, and SPIN change requests
- Invoice deadline extensions requests
- Submissions of attachments to customer service cases or other requests
For “Submit a Question” cases pending as of June 1st, USAC is creating new customer service case numbers, linked through EPC.