In December, as Maximus Federal Systems was preparing to assume its role* in reviewing applications, invoices, and various post-commitment requests, USAC began notifying applicants that those with pending forms and requests not resolved by year-end would be assigned new reviewers no later than February 1st. Last week, as promised, Maximus reviewers began reaching out to affected applicants to introduce themselves and provide contact information (including that of their supervisors). The following is an example of a typical introductory message:
Dear XXXXXXXXXX
I am writing to let you know that I have been assigned as the new reviewer to your pending Invoice XXXXXXXXXX for XXXXXXX SCHOOL DISTRICT, and I have received the correspondence and other records related to this invoice. You can contact me using the information below.
XXXXXXXXXXXXXX
XXXXXXXXXX@usac.org
410 XXX-XXXX
If we need additional information regarding your invoice, I will contact you directly. If you have any questions about your review, you can contact me using the information above.
If you need additional support regarding your invoice, you can reach out to my supervisor:
XXXXXXXXXXXXXXX
Operations Supervisor
410 XXX-XXXX
XXXXXXXX.XXXXXX@usac.org
For all other questions about the E-rate program, please contact USAC’s Client Service Bureau at 888-203-8100.
We are committed to resolving your invoice and appreciate your patience and cooperation as we work to improve the E-rate program.
Although we have received a few reports of applicants and consultants receiving these “Erate Transition” emails in error, the outreach is a welcome development. We commend USAC for its efforts to make the Solix-to-Maximus review handoff more transparent.