Last week’s USAC News Brief, referenced and discussed below, also reviews several important EPC topics.
Pending Inquiries Grids:
The new “Pending Inquiries” list on the EPC landing page permits applicants and consultants to review and sort pending USAC inquiries. State E-Rate Coordinators will have Pending Inquiries grids added to their landing pages sometime in the future.
USAC noted that some pending inquiry notices are showing up on landing pages after the response deadlines for those inquiries have passed — indeed, sometimes after applications have already been approved. USAC acknowledges that this is a known problem and is working to correct it. Users are encouraged to check the due date on pending inquiries before beginning work on them.
County Designations:
When a user updates an entity address, or creates and/or updates an annex address, EPC will automatically populate the County field associated with that address. If the system-generated county name is wrong, the user now has the ability — as long as the administrative window is open (which will not be much longer) — to manually correct the field. County address changes after the administrative window closes may be made by filing a customer service case or calling the Client Service Bureau (“CSB”) at 888-203-8100.
Updating Account Administrators:
Some applicants intending to update their EPC profiles before the administrative window closes are realizing that their listed account administrator designations are no longer current. The USAC News Brief referenced below contains instructions for updating an EPC account administrator position. Additional information is available in a “Modify Your Account Administrator” video.