CDW-G BEAR Processing Update:
Applicants awaiting BEAR payments on CDW-G products began receiving letters from CDW-G last week seeking details on those BEAR invoices. This is an attempt to resolve a longstanding problem that began almost a year ago. Last November, CDW-G acknowledged “pricing errors” that had led to overcharges on applicant bills and subsequent delays in processing invoices submitted to USAC (see our newsletter of November 25th). Last week’s letters included the following statement:
More specifically, the letters requested the following information:
- CDW-G customer invoice number(s)
- Item(s) and quantities invoiced to USAC
- The amount invoiced to USAC for each item or items
Applicants not receiving letters regarding delayed CDW-G BEARs may wish to contact the company by calling either 847-465-6000 or 800-808-4239, following prompts to the Government and Education Sales group, and asking for contact information for their CDW-G account managers.