As discussed in last week’s newsletter, USAC implemented a new multifactor authentication (“MFA”) process on Monday, July 27th, requiring an additional security step to access the EPC and/or BEAR Form systems through USAC’s new unified “One Portal”. Applicants using the MFA process for the first time may find it useful to review our illustrated version of USAC’s initial instructions.
For the most part, we have found that USAC’s MFA process works well, but that some users have experienced problems. USAC’s Schools and Libraries News Brief of July 31, 2020, provides the following tips for troubleshooting MFA access issues:
- Verify that you have a One Portal account.
- Verify that you can receive the log in email.
- Review the requirements for your password.
- Act quickly when you receive your verification code (it’s good for only 10 minutes).
- Check your entitlements.
- Create new users as usual.
- Ask for assistance if you need it by calling the Client Service Bureau (888-203-8100).