Effective January 1st, Maximus Federal Systems assumed responsibility for most reviews of applications, invoices, and post-commitment change requests under a new USAC Business Process Outsourcing (“BPO”) contract. The previous BPO contract had been held for many years by Solix. The transition from Solix to Maximus is complicated but is proceeding well.
As discussed in our newsletter of February 4th, USAC was assigning Maximus reviewers to all pending forms and requests, and indicated that those reviewers would be emailing all affected applicants by February to provide contact information. At this point, it appears that all or most of the outstanding cases have been reassigned. Applicants who have not been contacted should reach out to USAC’s Client Service Bureau (“CSB”) at 888-203-8100.
The reviewers themselves — not always easily reached by phone — are actively involved (but still on a bit of a learning curve). We’re beginning to see progress on long-stalled invoices. More broadly, PIA review of FY 2019 applications is in full swing. As of last Friday, EPC showed over 3,600 applications as “Wave Ready” (more than 40% of the applications filed), an informal indication that initial reviews have been completed on these applications.
For applications still under review, applicant contacts will initially be notified of PIA inquiries via emails in the following format. Note that for ease of reference, an initial inquiry includes the application number in the email subject line.
If the applicant has not responded to an inquiry within about a week — the initial request for information usually carries a 15-day due date — a reminder email is sent. Note that the format for the reminder, shown below, is a bit stark in nature including only a link into EPC. For applicants responsible for multiple applications, inclusion of the application number would be helpful.